Returns & Refunds

Returns and refunds

We want orders to arrive as described and packed with care. This policy does not limit any rights you may have under Australian Consumer Law.

Faults, damage, or incorrect items

If something arrives damaged, faulty, or different from what you ordered, contact us with your order number and clear photos as soon as practical. We will review the issue and help with the next step.

Change of mind

Change-of-mind requests are handled case by case. Sealed TCG products generally need to be unopened, untampered with, and in the same condition they were supplied.

Singles, graded cards, and mystery products

Raw singles, graded cards, opened products, and mystery-pack style products are assessed carefully because condition, randomisation, and tamper status matter. All rights under Australian Consumer Law still apply.

Before sending anything back

Please contact us first. Unapproved returns may be delayed because we need to match the return to the original order.