Refund Policy

This Refund Policy applies to purchases made from Snorlax Traders.

All prices, refunds, store credits and fees are in Australian Dollars (AUD).

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. You are entitled to a repair, replacement, refund or other remedy where required by law, including where an item is faulty, not as described, not fit for purpose, unsafe, or fails to meet a consumer guarantee.

Change of Mind

Please choose carefully before placing an order.

We do not generally offer refunds, exchanges or cancellations for change-of-mind purchases, including where you:

• change your mind after ordering;

• no longer want the item;

• found the item cheaper elsewhere;

• ordered the wrong item;

• no longer need the item; or

• do not like the outcome of a mystery pack, sealed product, booster pack or randomised product.

At our discretion, we may approve a change-of-mind cancellation or return before the order has been shipped. If approved, a restocking or cancellation fee of 15% of the item value may apply, with a minimum fee of $15 AUD.

This fee does not apply where you are entitled to a remedy under the Australian Consumer Law.

In-Stock Items

Once an order for in-stock items has been placed, it cannot usually be cancelled if it has already been processed or shipped.

If your order has not yet been shipped, you may contact us to request a cancellation. Approval is at our discretion unless a remedy is required under the Australian Consumer Law.

Orders that have already been shipped cannot be cancelled. You may still be entitled to a remedy if the item has a major or minor problem under the Australian Consumer Law.

Pre-Order Items

Pre-order cancellations are not generally accepted for change of mind.

If we approve a change-of-mind cancellation for a pre-order, a cancellation fee of 15% of the product price may apply, with a minimum fee of $15 AUD.

This fee does not apply where:

• the item is not supplied within a reasonable time;

• the item is unavailable and cannot be fulfilled;

• the item is materially different from what was advertised; or

• you are otherwise entitled to a remedy under the Australian Consumer Law.

If we are unable to fulfil your pre-order, you will be offered a refund or another suitable remedy.

Returns

All return requests must be approved before items are sent back to us.

To request a return, please contact us at:

admin@snorlaxtraders.com.au

Please include:

• your order number;

• your full name;

• the item you want to return;

• the reason for the return; and

• photos or videos if the item arrived damaged, faulty or not as described.

Return Conditions for Change-of-Mind Returns

Where we approve a change-of-mind return, the item must be returned within 7 days of approval unless we agree otherwise.

Change-of-mind returns must meet the following conditions:

• items must be complete, undamaged and in saleable condition;

• sealed products must be factory sealed and unopened;

• trading cards, slabs and collectibles must be returned in the same condition they were supplied;

• all original packaging, sleeves, cases, seals and accessories must be included;

• the item must be packed safely for return shipping; and

• proof of purchase must be included.

For approved change-of-mind returns, the customer is responsible for return shipping costs. We recommend using tracked shipping, as you are responsible for the item until it is received by us.

Any item that does not meet the above change-of-mind return conditions may not be eligible for a refund or exchange.

These conditions do not limit your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

Please contact us as soon as possible if your item arrives damaged, faulty, incorrect, missing parts, or not as described.

Depending on the issue and your rights under the Australian Consumer Law, you may be entitled to a repair, replacement, refund, exchange, store credit or other remedy.

If the problem is major, you may be entitled to choose a refund or replacement.

If the problem is minor, we may provide a repair, replacement, refund or other appropriate remedy within a reasonable time.

We may request photos, videos or return of the item so we can assess the issue.

Where an item needs to be returned because of a fault, damage, incorrect item or other issue covered by the Australian Consumer Law, we will cover reasonable return shipping costs.

Sealed Products, Booster Packs and Mystery Products

Due to the nature of trading cards and collectible products, we do not accept change-of-mind returns for opened sealed products, booster packs, mystery packs, randomised products or products where the seal has been broken.

We do not guarantee specific cards, pull rates, grades, values or outcomes unless expressly stated in the product description.

This does not affect your rights under the Australian Consumer Law if an item is faulty, not as described, incorrectly supplied or otherwise fails to meet a consumer guarantee.

Graded Cards and Single Cards

For graded cards and single cards, condition is assessed based on the product photos, listing description and any stated grade or condition notes.

Please review all photos and descriptions carefully before purchasing.

We do not offer refunds or exchanges for change of mind, buyer’s remorse, market price changes, grading opinion differences, or expected resale value.

This does not affect your rights under the Australian Consumer Law if an item is not as described, incorrectly supplied or otherwise fails to meet a consumer guarantee.

Shipping, Tracking and Insurance

We pack orders carefully and use tracked shipping where available.

Optional shipping insurance may be offered at checkout or by request. If insurance is selected and a claim is required, you may need to provide photos, videos, packaging evidence and any other information reasonably required by the carrier or insurer.

If your package arrives damaged, please do not discard the packaging. Contact us as soon as possible with photos of the parcel, packaging and item.

Shipping insurance does not replace or limit your rights under the Australian Consumer Law.

If an order is lost, damaged or delayed in transit, please contact us so we can investigate with the shipping carrier and assist with the appropriate next steps.

Refunds

Approved refunds will be processed in Australian Dollars (AUD) using the original payment method where possible.

Refunds are generally processed after:

• the returned item has been received and inspected; or

• we have confirmed that a refund is required without return of the item.

Processing times may vary depending on your payment provider or bank.

We are not responsible for delays caused by banks, card providers or payment processors after the refund has been processed by us.

Store Credit

Where appropriate and agreed, we may offer store credit instead of a refund.

Store credit will be issued in AUD and may be used towards future purchases from Snorlax Traders.

Store credit will not be used as a replacement for a refund where you are legally entitled to a refund under the Australian Consumer Law and you choose to receive one.

Contact Us

For refund, return or order issues, please contact:

Snorlax Traders
Email: admin@snorlaxtraders.com.au