Shipping Policy

This Shipping Policy applies to purchases made from Snorlax Traders.

All prices are listed in Australian Dollars (AUD). Snorlax Traders is not currently registered for GST, and GST is not charged on orders.

All prices, shipping charges, fees and refunds are in Australian Dollars (AUD), unless expressly stated otherwise.

Nothing in this Shipping Policy limits, excludes or modifies any rights or remedies you may have under the Australian Consumer Law or any other rights that cannot be excluded by law.

Handling Time

All orders placed with Snorlax Traders are usually processed within 72 hours, being 3 business days.

Business days are Monday to Friday, excluding Australian public holidays.

All packages are shipped from Australia.

The shipping method selected at checkout does not change the handling time of your order. Express shipping affects the delivery speed after dispatch, but does not guarantee priority processing before dispatch unless expressly stated.

Single Cards, Graded Cards and Collectibles

Single cards, graded cards and collectible items may undergo an additional inspection and packing process before shipment to help ensure the item matches the order and is packed safely.

Because of this, some orders may take up to 7 business days from the time the order is received to the time of dispatch.

If there is a significant delay with your order, we will contact you where reasonably possible.

Splitting Orders or Adding Products After Ordering

If you would like to split an order or add products after placing an order, please contact us as soon as possible with your order number.

Contact email:

admin@snorlaxtraders.com.au

If you wish to split an order, we may be able to do so before dispatch. Additional shipping charges may apply.

If you wish to add more items to your order, please let us know which items you would like to add. We may be able to combine the items into the same shipment if your original order has not yet been packed or dispatched.

We cannot guarantee that orders can be split, changed or combined after they have been placed.

Shipping Time

Shipping times displayed on our website are estimates only and are counted from the date of dispatch, not from the date the order is placed.

Handling time is separate from shipping time.

Shipping and handling may take longer during busy periods such as Christmas, New Year, major product releases, sales events, public holidays, extreme weather events or carrier delays.

Once your order has been dispatched, delivery is handled by the shipping carrier. Delivery delays caused by the carrier do not automatically entitle you to compensation, cancellation or refund.

However, this does not limit your rights under the Australian Consumer Law. If your order is not supplied within the stated timeframe or within a reasonable time, please contact us so we can investigate and provide an appropriate solution where required.

If your shipment is taking longer than expected, please check your tracking details first. Tracking updates may sometimes be delayed or may not update correctly while the parcel is in transit.

If you still need assistance, please contact us with your order number and tracking number.

Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Tracking updates may not appear immediately and may take time to update after the parcel has been collected or scanned by the carrier.

Pre-Order Items

Pre-order items will generally be shipped as soon as reasonably possible once stock has arrived and is ready for dispatch.

Estimated release dates, arrival dates and shipping dates are estimates only and may change due to supplier delays, allocation issues, carrier delays or other circumstances outside our control.

Pre-orders are usually processed in the order they were received.

If you order a pre-order item and an in-stock item in the same order, they will usually be shipped together when the pre-order item is available.

If you would like available items shipped separately from a pre-order item, please contact us. Additional shipping charges may apply.

If we are unable to fulfil your pre-order, or if there is a significant delay, we will contact you and provide an appropriate solution, which may include a refund or alternative option.

Multiple Orders

If multiple orders are placed by the same customer, we may ship them together where reasonable and practical.

If you need orders shipped separately, please contact us as soon as possible after placing your order.

Additional shipping charges may apply.

Shipping Address

You are responsible for providing a complete and accurate shipping address at checkout.

Please check your shipping details carefully before submitting your order.

Snorlax Traders is not responsible for delays, failed delivery or loss caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately. We may be able to update the address if the order has not yet been packed or dispatched.

Delivery Authority and Safe Drop

If you give the carrier authority to leave your parcel unattended, or if the carrier completes a safe drop, you accept the risks associated with the parcel being left at the delivery location.

Snorlax Traders is not responsible for parcels that are lost, stolen or damaged after being marked as delivered by the carrier, unless required by law.

If you believe your parcel has been incorrectly marked as delivered, please contact us so we can assist with a carrier investigation.

Lost, Stolen or Damaged Parcels

If your package is lost, stolen or damaged during shipping, please contact us as soon as possible with your order number and tracking details.

We may need to investigate the issue with the shipping carrier.

If the parcel is damaged, please keep the item, parcel, packaging materials and any labels. Photos or videos of the packaging and item may be required for assessment or carrier claim purposes.

Where the issue is covered by carrier insurance or warranty, the carrier’s claim process may apply.

This does not limit your rights under the Australian Consumer Law.

Shipping Insurance

Optional shipping insurance may be offered at checkout or by request.

If you choose shipping insurance and a claim is required, you may need to provide photos, videos, packaging evidence, item details and any other information reasonably required by the carrier or insurer.

Shipping insurance does not replace or limit your rights under the Australian Consumer Law.

Domestic Shipping Within Australia

Most orders are shipped within Australia using available postal or courier services.

Available shipping options and costs will be shown at checkout where applicable.

Delivery estimates may vary depending on your location, the shipping method selected and carrier network conditions.

International Shipping

If international shipping is offered, the customer is responsible for any customs duties, import taxes, VAT, tariffs, brokerage fees or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost unless expressly stated otherwise.

Please check with your local customs authority before ordering if you are unsure whether additional charges may apply.

We do not mark merchandise as a “gift” or declare a false value on customs forms.

International shipping delays caused by customs, border processing or local carriers are outside our control.

Returned to Sender

If an order is returned to us because of an incorrect address, failed delivery, refusal to accept delivery, failure to collect the parcel, or another reason not caused by Snorlax Traders, we will contact you once the parcel is received back by us.

Depending on the circumstances, we may offer to resend the order. Additional shipping charges may apply.

If a refund is approved for a returned-to-sender parcel, the refund may exclude original shipping costs, return shipping costs and any applicable change-of-mind cancellation or restocking fee under our Refund Policy.

This does not apply where the return is due to our error or where you are entitled to a remedy under the Australian Consumer Law.

Problems With Your Order

If there is a problem with your order, including damaged items, missing items, incorrect items or items not as described, please contact us as soon as possible.

Contact email:

admin@snorlaxtraders.com.au

Please include:

• your order number;

• your full name;

• a clear description of the issue;

• photos or videos of the item and packaging, where relevant; and

• any tracking or delivery information.

Please keep all packaging materials until the issue has been resolved.

Contact Us

For shipping questions or delivery issues, please contact:

Snorlax Traders
Email: admin@snorlaxtraders.com.au