Privacy Policy

Last updated: 23 June 2026

Snorlax Traders operates this store and website, including all related information, content, features, tools, products and services, to provide customers with a curated shopping experience.

Snorlax Traders is powered by Shopify, which enables us to operate our online store and provide our products and services to you.

This Privacy Policy explains how Snorlax Traders collects, uses, stores and discloses personal information when you visit our website, use our services, place an order, create an account, contact us, subscribe to marketing, or otherwise interact with us.

In this Privacy Policy, “we”, “us” and “our” refer to Snorlax Traders. “You” and “your” refer to customers, website visitors and other individuals whose personal information we may collect.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Australian Privacy Law

We aim to handle personal information in a clear, responsible and transparent way.

Where the Privacy Act 1988, Australian Privacy Principles or other applicable privacy laws apply to us, we will handle personal information in accordance with those laws.

Even where certain privacy laws may not strictly apply to a small business, we still aim to follow good privacy practices.

2. Personal Information We Collect

When we use the term “personal information”, we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The types of personal information we may collect depend on how you interact with our website and services.

We may collect the following types of personal information:

• name;

• email address;

• phone number;

• billing address;

• shipping address;

• account username and login details;

• order details;

• transaction details;

• products you view, add to cart, purchase, return, exchange or cancel;

• customer support messages and enquiries;

• marketing preferences;

• reviews, feedback or other content you choose to submit;

• IP address;

• device information;

• browser information;

• website usage information;

• cookies, pixels and similar tracking data; and

• any other information you choose to provide to us.

We do not intentionally collect sensitive information unless it is reasonably necessary, you have provided consent, or we are required or permitted by law.

3. Payment Information

Payments may be processed by Shopify, payment processors or other third-party payment providers.

We do not store your full credit card or debit card details.

Payment providers may collect and process payment information in accordance with their own terms and privacy policies.

We may receive limited payment-related information, such as payment status, payment method type, transaction reference, billing details, fraud checks and payment confirmation.

4. How We Collect Personal Information

We may collect personal information in the following ways:

• directly from you when you create an account, place an order, contact us, subscribe to marketing, leave a review or otherwise provide information to us;

• automatically when you visit or use our website, including through cookies, pixels and similar technologies;

• from Shopify and other service providers who help us operate our store;

• from payment processors, shipping carriers, fraud prevention providers, analytics providers, marketing platforms and other business partners; and

• from social media platforms or third-party services where you interact with us through those services.

5. How We Use Personal Information

We may use personal information for purposes including:

• operating our website and online store;

• processing and fulfilling orders;

• accepting and confirming payments;

• arranging shipping and delivery;

• providing order updates;

• managing customer accounts;

• responding to enquiries and customer support requests;

• processing returns, refunds, exchanges and cancellations;

• managing product reviews, feedback and customer content;

• remembering your preferences and cart activity;

• improving our website, products and customer experience;

• recommending products or showing relevant content;

• sending marketing communications where permitted;

• running promotions, offers or giveaways;

• detecting, preventing and investigating fraud, misuse, security issues or unlawful activity;

• complying with legal, tax, accounting and regulatory obligations;

• enforcing our Terms of Service and other policies; and

• protecting our business, customers, website and services.

6. Marketing and Advertising

If you subscribe to marketing or where otherwise permitted by law, we may send you emails or other communications about products, restocks, promotions, offers, events or store updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at admin@snorlaxtraders.com.au.

If you unsubscribe from marketing, we may still send you non-marketing messages, such as order confirmations, shipping updates, account messages, customer service responses or other transactional communications.

We may also use cookies, pixels and advertising tools to show relevant advertisements or measure the performance of our marketing.

We do not sell your personal information to third parties for their own independent marketing purposes.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels and similar tracking technologies.

These technologies may be used to:

• operate the website;

• keep items in your cart;

• remember your preferences;

• help process orders;

• understand website traffic and performance;

• improve our website and customer experience;

• support analytics;

• support advertising and remarketing;

• detect fraud or misuse; and

• provide Shopify-powered features.

You can adjust your browser settings to block or delete cookies. However, some parts of the website may not work properly if cookies are disabled.

Third-party services, including Shopify, analytics providers and advertising partners, may also use cookies or similar technologies in accordance with their own privacy policies.

8. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business, provide our services, comply with the law, or protect our rights.

This may include disclosure to:

• Shopify;

• payment processors;

• shipping carriers and postal services;

• fulfilment providers;

• IT service providers;

• website hosting providers;

• cloud storage providers;

• analytics providers;

• marketing and advertising platforms;

• fraud prevention and security providers;

• customer support tools;

• professional advisers, such as accountants, lawyers or insurers;

• government authorities, regulators or law enforcement where required or permitted by law; and

• other service providers who help us operate our store and provide services to you.

We may also disclose personal information:

• where you have consented;

• where you direct us to disclose information;

• where required to complete your order or provide a service you requested;

• in connection with a business sale, restructure, merger or transfer of business assets; or

• where necessary to investigate or enforce our legal rights, Terms of Service or policies.

9. Relationship with Shopify

Our store is powered by Shopify.

Shopify collects and processes personal information about your access to and use of our store so that Shopify can provide, support, protect and improve the services it provides to us and to you.

Information you submit through our store may be transmitted to and shared with Shopify, as well as third-party service providers that may be located outside Australia.

Shopify may also process personal information collected from your interactions with our store, other merchants and Shopify services to provide and improve Shopify-powered features.

For more information about how Shopify handles personal information, you should review Shopify’s own privacy policies.

10. Third-Party Websites and Links

Our website may include links to third-party websites, apps, platforms or services.

We are not responsible for the privacy practices, security, content or policies of third-party websites or services.

If you access a third-party website or service, you should review its privacy policy and terms before providing personal information.

11. Reviews, Social Media and Public Content

If you leave a product review, tag us on social media, comment on our social media pages, submit feedback or otherwise post content publicly, that information may be visible to others.

Please avoid posting personal information publicly.

We may share or repost public tags, reviews, feedback or customer content where permitted, but we will aim to do so respectfully.

12. Children’s Privacy

Our website and services are intended for customers who can lawfully make purchases online or who have permission from a parent or guardian.

We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information to us without permission, please contact us at admin@snorlaxtraders.com.au so we can take appropriate steps.

13. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include secure systems, password protection, access controls, payment provider security, website security tools and limiting access to personal information where appropriate.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Please do not send sensitive or confidential information to us through insecure channels.

14. Retention of Personal Information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain personal information to:

• process and fulfil orders;

• provide customer support;

• maintain customer accounts;

• meet legal, tax and accounting obligations;

• resolve disputes;

• prevent fraud or misuse;

• enforce our Terms of Service and policies; and

• maintain business records.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

15. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia.

This may include Shopify, payment providers, cloud hosting providers, analytics providers, marketing platforms, fraud prevention providers and other software or service providers.

Where we use these providers, your personal information may be processed in countries outside Australia.

16. Accessing or Correcting Your Personal Information

You may contact us to request access to or correction of personal information we hold about you.

Please contact us at admin@snorlaxtraders.com.au.

We may need to verify your identity before responding to your request.

In some circumstances, we may refuse access or correction where permitted by law, but we will explain the reason where appropriate.

You may also be able to access or update certain account information by logging into your customer account.

17. Managing Communication Preferences

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

If you opt out of marketing, we may still send you non-marketing communications relating to your orders, account, customer service requests or other transactions.

18. Data Breaches

If we become aware of a data breach involving personal information, we will assess the situation and take appropriate steps.

Where required by law, we will notify affected individuals and the relevant regulator.

19. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

Please contact:

Snorlax Traders
Email: admin@snorlaxtraders.com.au

Please include your name, contact details and a clear description of your concern.

We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements or business operations.

The updated version will be published on our website with an updated “Last updated” date.

Continued use of our website or services after changes are published means you acknowledge the updated Privacy Policy.

21. Contact Us

For privacy questions, requests or complaints, please contact:

Snorlax Traders
Email: admin@snorlaxtraders.com.au